📦 Shipping Policy

Thank you for choosing Zeng Libin — a creative space where wearable art meets everyday comfort. Our shipping policy ensures that your order arrives safely, smoothly, and in a timely manner.

Processing Time
Once your order is placed, our studio begins preparing your items within 1–3 business days. Each product is made or inspected with care, aligning with our quality standards before dispatch.

Shipping Times
We offer standard international and domestic shipping. Estimated delivery times vary depending on your location and selected shipping method. You’ll receive a confirmation email with tracking information as soon as your order leaves our studio.

• Domestic orders: typically 5–8 business days

• International orders: approximately 10–15 business days

Please note that delivery delays can occur due to customs procedures, weather conditions, or holiday periods. While we strive to meet our estimated timelines, these external factors may affect delivery schedules.

Shipping Fees
Shipping rates are calculated at checkout based on your region and preferred shipping option. Occasionally, we offer free shipping promotions — stay tuned through our newsletter or product page updates.

Customs & Duties
For international orders, import duties and taxes may apply upon delivery, depending on your country’s regulations. These are the responsibility of the customer and not included in our product or shipping prices.

Lost or Delayed Packages
If your package seems delayed or is marked as delivered but not received, please contact your local carrier first. If further support is needed, reach out to us at [email protected], and we will assist you.